Passenger Facilitation Desk

As per directives of Federal Ombudsman,ASF has established a Passenger Facilitation Desk to inculcate the passengers about security related querries as per mandate of ASF.Besides,ASF has maintained Skype addresses to develop an online audio/visual contact with concerned masses.For the same objective,ASF also introduced Helpline Numbers to resolve the issues of passengers.

For Passenger's Awareness

Passengers

  • Present your ticket at entry gate to ASF staff and carry your photo identity (CNIC or Passport) for producing on demand.
  • Ensure that your baggage has been packed by you or examined by you personally. 
  • Refusal to undergo security inspection and screening will deny boarding and traveling to your destination.    
  • Licensed weapon is allowed in hold baggage only, provided it is declared before screening at first security check point. 
  • Ensure unlicensed weapons/ ammunition and explosive or contraband items like narcotics are not contained in your baggage or on your person.  Suspected baggage is subject to manual search. 
  • While packing electrical/electronic gadgets in your hold baggage, ensure that batteries are removed and placed separately.         
  • Don’t accept any thing from any unknown person during traveling.

Functionaries

  • Present Airport Entry Pass to ASF duty staff while entering in restricted area of airport.
  • Keep displaying the Airport Entry Pass on chest height of the outer garment while in restricted area of airport.
  • Use designated entry/exit points.
  • Do not enter or attempt to enter the area not mentioned on your Airport Entry Pass (AEP).
  • Do not use the Airport Entry Pass issued to perform official duty for private protocol to passengers as its misuse of the pass will lead to confiscation/cancellation of the pass.
  • Safe custody of the Airport Entry Pass is the responsibility of the person to whom it is issued.
  • Immediately report loss of Airport Entry Pass to your department and HQ ASF besides lodging FIR with concerned Police Station.
  • Present your self at security check point for search/ frisking.

Visitors

  • Minimum number of meeters/ greeters should come to the airport to see-off or receive.
  • Keep your NIC or other photo identity while visiting airport.    
  • Be sure that any kind of fire arm, ammunition, explosive or contraband item is not on your person or in your baggage/vehicle.
  • Be aware of criminals at the airport and help ASF to identify them
  • Don’t leave any thing unattended
  • If you observe any thing unattended inform ASF staff on duty. 

Vehicle User/Owner in Parking Area

  • Keep the vehicle registration book & driving licence while driving a car/parking the same in airport premises.
  • Understand the philosophy of vehicle search and accept the  same as positive  gesture for your security.
  • Do not leave your vehicle parked in car park for longer duration without information/consent of car park contractor.
  • Do not park your vehicle in No-parking area. Such vehicles are immediately removed through fork lifter which beside levying penalty may also cause some damage to your vehicle.
  • Observe drop lane discipline – do not park in the drop lane. 

Common to All

  • Security is everybody’s business.
  • Adhere to Airport Security instructions issued from time to time.  
  • Cooperation with Airports Security Force is in everybody’s interest.
  • Do not leave your baggage unattended.  Unattended baggage is removed and destroyed.
  • Do not touch any unattended/suspicious item and inform ASF duty staff immediately about any suspicious item/activity if noticed.
  • Joking about security matters can subject you to further inquiry. 
  • Do not accept any eatables or drinks from any stranger.

One Window Facilitation Desk

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By Skype

fdasfaiip@gmail.com(Lahore Airport), fdasfbbia@gmail.com(Islamabad Airport),

fdasfbkia@gmail.com(Peshawar Airport), fdasfjiap@gmail.com(Karachi Airport)