Passenger Facilitation Desk

As per directives of Federal Ombudsman, ASF has established a Passenger Facilitation Desk to inculcate the passengers about security related queries as per mandate of ASF. Besides, ASF has maintained Skype addresses to develop an online audio/visual contact with concerned masses. For the same objective, ASF also introduced Helpline Numbers to resolve the issues of passengers.

For Passenger's Awareness

Passengers

• Present your ticket at entry gate to ASF staff and carry your photo identity (CNIC or Passport) for producing on demand.
• Ensure that your baggage has been packed by you or examined by you personally.
• Refusal to undergo security inspection and screening will deny boarding and traveling to your destination.
• Licensed weapon is allowed in hold baggage only, provided it is declared before screening at first security check point.
• Ensure unlicensed weapons/ammunition and explosive or contraband items like narcotics are not contained in your baggage or on your person.Suspected baggage is subject to manual search. 
• While packing electrical/electronic gadgets in your hold baggage, ensure that batteries are removed and placed separately.
• Don’t accept any thing from any unknown person during traveling.

Functionaries

• Present Airport Entry Pass to ASF duty staff while entering in restricted area of airport.
• Keep displaying the Airport Entry Pass on chest height of the outer garment while in restricted area of airport.
• Use designated entry/exit points.
• Do not enter or attempt to enter the area not mentioned on your Airport Entry Pass (AEP).
• Do not use the Airport Entry Pass issued to perform official duty for private protocol to passengers as its misuse of the pass will lead to confiscation/cancellation of the pass.
• Safe custody of the Airport Entry Pass is the responsibility of the person to whom it is issued.
• Immediately report loss of Airport Entry Pass to your department and HQ ASF besides lodging FIR with concerned Police Station.
• Present your self at security check point for search/ frisking.

Visitors

• Minimum number of meeters/ greeters should come to the airport to see-off or receive.
• Keep your NIC or other photo identity while visiting airport.    
• Be sure that any kind of fire arm, ammunition, explosive or contraband item is not on your person or in your baggage/vehicle.
• Be aware of criminals at the airport and help ASF to identify them.
• Don’t leave any thing unattended.
• If you observe any thing unattended inform ASF staff on duty. 

Vehicle User/Owner in Parking Area.

• Keep the vehicle registration book & driving licence while driving a car/parking the same in airport premises.
• Understand the philosophy of vehicle search and accept the  same as positive  gesture for your security.
• Do not leave your vehicle parked in car park for longer duration without information/consent of car park contractor.
• Do not park your vehicle in No-parking area. Such vehicles are immediately removed through fork lifter which beside levying penalty may also cause some damage to your vehicle.
• Observe drop lane discipline – do not park in the drop lane.

Common to All

• Security is everybody’s business.
• Adhere to Airport Security instructions issued from time to time.  
• Cooperation with Airports Security Force is in everybody’s interest.
• Do not leave your baggage unattended.  Unattended baggage is removed and destroyed.
• Do not touch any unattended/suspicious item and inform ASF duty staff immediately about any suspicious item/activity if noticed.
• Joking about security matters can subject you to further inquiry. 
• Do not accept any eatables or drinks from any stranger.